For the fastest investigation, include the affected URL or IP, UTC timestamps, request or session identifiers, and a concise explanation of what happened. Please do not include passwords, secret keys, or unnecessary personal data.
Activity our team investigates
Credential or account abuse
Phishing, credential stuffing, account takeover, impersonation, or unauthorized access.
Malware or disruption
Malicious payloads, command-and-control activity, denial of service, scanning, or exploitation.
Fraudulent automation
Ad or click fraud, fake engagement, deceptive accounts, spam, or prohibited purchasing bots.
Privacy or rights violations
Unlawful data collection, harassment, intellectual-property infringement, or sensitive-data misuse.
Share the details
How we handle reports
- Triage. We check whether the report concerns Browserherd infrastructure and assess urgency, credibility, and potential harm.
- Preservation. Where appropriate, we preserve relevant records in accordance with law, our retention practices, and the rights of affected parties.
- Investigation. We may analyze technical identifiers, contact the reporting party for more information, and notify the customer where doing so will not increase risk.
- Action. Depending on findings, we may restrict destinations, suspend sessions or accounts, require remediation, preserve evidence, or refer the matter to authorities.
- Response. We may confirm receipt or closure, but privacy, security, and legal constraints can limit details we share.
Other reporting channels
- Security vulnerabilities in Browserherd: email [email protected] with reproduction steps and avoid accessing customer data.
- Privacy rights: use Your Privacy Choices or email [email protected].
- Subpoenas and legal process: email [email protected]. Email alone does not waive formal service requirements.
- Billing disputes: email [email protected].